1. Your information and how we use it
We collect voluntary data you provide us, including your email address and name in order for you to receive our content such as newsletter, services, and purchase of services. Personal data may be collected when you fill out a form, communicate with us via social media, use our website or communicate with us via phone or any other medium.
We may use your data for the use of our website or services, which may include behavioural patterns of our website or services, IP address, operating system, geographical location, and browser type. This data is collected through our tracking systems, including Facebook Pixel.
This data is used to analyse the use of Olivia Genevieve Coaching Limited’s property including this website and online services so that we can enhance your user experience including which content you receive and our advertising choices. The legal basis for this usage is for our interest in monitoring and improving our marketing, services, and website.
When you purchase a service or product, or fill out a form, you may be required to provide us with data such as an email address, name, telephone and other information and data relevant to the purchase of our services which we will process. The legal basis for processing this data is consent and your voluntary action to provide us with this data and your affirmative action to enter into such contract with us and delivery of the contract between you and us.
When you subscribe to our email marketing, newsletter, free content as well as any communication you send us through social media, or other forms of communication methods such as posting on this website or any of our online platforms we may collect personal information, and the basis of us processing this information is for our legitimate interests to grow our business, provide our customers with relevant and useful information. We may also use this data to defend or pursue legal action should this arise.
Use of "Cookies"
We may use the standard "cookies" feature of major web browsers. We do not set any personally identifiable information in cookies, nor do we employ any data-capture mechanisms on our Website other than cookies. You may choose to disable cookies through your own web browser’s settings. However, disabling this function may diminish your experience on our Website and some features may not work as intended.
The information and data you provide us may be used to deliver advertisements to you. These include advertisements on Facebook and any similar advertisements. The legal basis for this type of usage is our legitimate interest to grow our business through advertising, and we may also use such information and data to further analyze the performance of our marketing.
3. Email Marketing
The information and data you provide may be used to send your email marketing communications. In all emails, you will be given the option to stop receiving such communications at any time using the 'unsubscribe' button at the bottom of each email, or by contacting us to inform us that you no longer wish to receive our communications through email marketing at firstname.lastname@example.org. This will mean the removal of your details from our database, immediately. You will not be sent future correspondence, unless you request to be added to our list at a later date.
4. Sharing your data and third parties
You acknowledge that we may use third parties from countries which may be outside of our country of residence, and therefore you consent to your personal data and information being transferred internationally. We will never share or sell your data with unrelated third parties. We take steps to ensure that all of our third party companies we use comply with the GDPR to ensure that your data is safe and your privacy is respected.
We may allow contractors and service providers access to your personal data and information only where necessary to perform business services. All personal data and information will be kept confidential and you acknowledge that any personal data or information you provide could tampered by a third party or accessed by a third party. In the event of a potential breach we will make reports where we are legally required to do so.
You acknowledge and agree that we are not responsible for any such breach and we are not responsible for any data or information intercepted without our knowledge, consent or permission. You agree to release us from all claims arising from any such interception.
5. How long your data is kept
Any personal data or information is only kept for as long as required for us to perform our services as a business. We will not keep your data for any longer than is necessary to fulfil our obligations or to satisfy a legal requirement. Should your data no longer meet any of the above requirements it will be disposed of in a secure manner. In some cases your data will be kept indefinitely in an anonymized format for the purpose of research.
6. Policy changes and your rights
We take commercially reasonable steps to protect the Personal Data you provide to us from misuse, disclosure or unauthorized access. We only share your Personal Data with trusted third parties who use the same level of care in processing your Personal Data. That being said, we cannot guarantee that your Personal Data will always be secure due to technology or security breaches. Should there be a data breach of which we are aware, we will inform you immediately.
8. Anti-Spam Policy
We have a no spam policy and provide you with the ability to opt-out of our communications by selecting the unsubscribe link at the footer of all e-mails. We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information. We will not sell, rent or share your email address.
9. Third-Party Websites
We may link to other websites on our Website. We have no responsibility or liability for the content and activities of any other individual, company or entity whose website or materials may be linked to our Website or its content, and thus we cannot be held liable for the privacy of the information on their website or that you voluntarily share with their website. Please review their privacy policies for guidelines as to how they respectively store, use and protect the privacy of your Personal Data.
10. Children’s Online Privacy Protection Act Compliance
We do not collect any information from anyone under 18 years of age in compliance with COPPA (Children’s Online Privacy Protection Act) and the GDPR (General Data Protection Regulation of the EU). Our Website and its content is directed to individuals who are at least 18 years old or older.
11. Notification of Changes
12. Data Controller and Processors
We are the data controllers as we are collecting and using your Personal Data. We use trusted third parties as our data processors for technical and organizational purposes, including for payments and email marketing. We use reasonable efforts to make sure our data processors are GDPR- compliant.
Last updated: November 2020 | © 2020 Olivia Genevieve Coaching Limited